Help

Support

Contact Us

Have questions, feedback, or need assistance? Our support team is here to help.

Frequently Asked Questions

Getting Started

How do I create an account?
Download the Tickerbot app from the App Store and sign up using Sign in with Apple or your email address.

Subscriptions & Billing

How do I manage my subscription?
Subscriptions are managed through the Apple App Store. To modify or cancel your subscription, go to Settings → Your Name → Subscriptions on your iOS device.

What subscription plans are available?
We offer monthly and annual subscription plans. Check the app for current pricing and features.

Features

How do custom alerts work?
You can create custom alerts based on price movements, percentage changes, volume, and other market conditions. Our AI can also suggest personalized alerts based on your portfolio and interests.

Can I connect my brokerage account?
Yes, we support secure connections to major brokerages through Plaid to automatically sync your portfolio holdings.

Privacy & Security

Is my data secure?
Yes, we use industry-standard encryption and security practices. All data is encrypted in transit and at rest. For more details, see our Privacy Policy.

Do you sell my data?
No, we do not sell your personal information to third parties.

Technical Support

The app isn't loading properly. What should I do?
Try force-quitting the app and reopening it. If the issue persists, check for app updates in the App Store or contact support.

I'm not receiving push notifications.
Make sure notifications are enabled for Tickerbot in your device settings (Settings → Notifications → Tickerbot). Also check that you've enabled alerts within the app.

Still Need Help?

If you didn't find what you're looking for, please email us at support@tickerbot.io. We typically respond within 24 hours.